Return & Exchange Policy
We want you to be happy with your purchase! If you're not completely satisfied, you may request an exchange under the following conditions:
- Exchange is allowed within 14 days of purchase.
- Items must be in original condition — unused, unwashed, and with all original tags and packaging intact.
- No refunds will be issued under any circumstance.
- The following items are non-exchangeable due to hygiene or product policy:
- Furniture
- Swimwear
- Underwear
- Accessories
- Body care items
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact our support team within 48 hours of receiving your order. Be sure to include photos of the issue. If verified, we will arrange a replacement at no additional cost.
How to Request an Exchange
Please email us at info@prenatallb.com with your order number and reason for exchange. Our team will provide you with further instructions.
Note: You can contact our customer service in the live chat for order exchange in case the order wasn't fulfilled yet.
Complaints or Assistance
For any complaints or support, please contact our Head Office at:
Phone: 01 313 361, Ext 107
